6. Refund & Return Policy
Physical Products
- Returns: Accepted within 14 days if unused/unopened.
- Refunds: Issued after inspection; shipping costs are non-refundable.
- Exchanges: For defective or damaged items only.
Digital Products
- Non-Refundable: All sales are final once the file is downloaded or accessed.
- Exceptions: If technical issues prevent access, contact us within 7 days.
7. Shipping Policy
- Orders are processed within 5-10 business days.
- Delivery times depend on the destination.
- Buyers are responsible for any customs duties or taxes.
8. Terms of Use
By using this website, you agree to:
- Use content and products for personal, non-commercial purposes only.
- Respect copyright and intellectual property rights.
- Not misuse or interfere with the website for unlawful purposes.
9. Disclaimer
All coaching, NLP, hypnotherapy, constellation, and wellness services provided are for informational and educational purposes only. They are not medical, legal, or financial advice. Always consult a licensed professional for specific concerns.
10. International Compliance
We comply, to the best of our ability, with major privacy and consumer protection frameworks:
- GDPR (European Union) – Data access, correction, deletion.
- CCPA (California) – Right to know and opt out of personal data usage.
- PIPEDA (Canada) – Transparent handling of personal data.
- Québec Loi 21 – Ethical handling of personal and professional client information.
11. Contact Information
For questions about these policies, contact:
📧 info@johannelarouche.com